If you ordered outside the USA and your parcel hasn't arrived, the package may be may be held for import taxes at the local post office. Please check there first.
Delays in shipment, outside of Buddha Doodles control, can occur. Therefore, we recommend going back to the post office two weeks after the estimated delivery time to see if your item is there.
Buddha Doodles™ is not responsible for items lost in the mail. Claims for lost items can be made with the carrier that lost the parcel.
If you have completed those steps and your parcel still hasn't arrived, email firstname.lastname@example.org and include your order number.
When you write to our helpline, we ask that you practice kind speech, knowing that we rely on these services and Buddha Doodles isn't the carrier. DHL, FedEx, USPS, are all companies we rely on to get your order to you. Items can get lost while in transit, delivered to the wrong address, or even stolen. This isn't something that Buddha Doodles or the artist has control over. If we had secret powers we would use Star Trek technology to instantly send you the item. We are a tiny team with big hearts that rely on these services to help you get your order, and sometimes the company we rely on makes a mistake. As you know, mistakes happen! We also have the right to refuse service to customers that use profanity at our customer service, or the artist.